Flor da Íris Carpinteiro Unipessoal LDA
These terms supplement our quotation and general sales terms. Please read them before approving your order. The United States generally requires formal customs entry for merchandise valued above US$2,500; additional requirements may apply to lower-value shipments.
1. Importer of record and customs responsibility
Unless expressly agreed otherwise in writing, the customer is responsible for acting as the US importer of record (or appointing an eligible importer of record), complying with US import requirements and cooperating with US Customs and Border Protection (CBP), DHL and any customs broker. Flor da Iris Carpinteiro LDA is the Portuguese exporter and will supply commercially reasonable export documents.
2. Importer identification and personal information
For formal entry, the customer may be asked to provide an Employer Identification Number (EIN), Social Security Number (SSN), or other CBP-accepted importer identification number. CBP Form 5106 and identity verification may also be requested. Customers should provide sensitive identification documents only through DHL’s or the appointed broker’s verified secure process, not by ordinary email to Flor da Iris Carpinteiro LDA unless specifically agreed and appropriately protected.
3. Name discrepancies
The importer name on the shipment, customs entry and identification records should be consistent. If the name on a Social Security card differs from the customer’s current legal name following marriage, DHL or the broker may request a marriage certificate or other evidence linking the names. A marriage certificate is useful supporting evidence but does not guarantee acceptance; the broker or CBP may require updated SSA records or further identification.
4. Customs broker, authorisation and bond
DHL may arrange customs brokerage, subject to its acceptance and applicable procedures. The customer must promptly sign any requested customs power of attorney (POA), importer forms and other authorisations, and arrange or pay for any customs bond required for the entry. A POA or bond is not necessarily required for every shipment merely because its value exceeds US$2,500; DHL or the appointed broker will confirm the requirements for the specific entry.
5. Import duties, tariffs, taxes and fees
Unless our quotation expressly states that import charges are included and identifies an agreed delivered-duty-paid arrangement, the customer pays all US import duties, tariffs, surcharges, taxes, merchandise processing fees, brokerage fees, bond costs, disbursement charges and other destination charges. These are additional to the product and transport price. Rates and applicable measures can change between quotation and importation; any estimate is non-binding. DHL may require payment before releasing or delivering the shipment.
6. Product and timber documentation
Round Window will prepare a commercial invoice with an accurate product description, declared transaction value, country of origin, and available wood species/material information. The final US tariff classification and any Lacey Act, plant-product or other declaration requirements are subject to review by the customs broker and authorities. The customer must respond to reasonable requests for additional information and cooperate with any inspection.
7. Timing and customs delays
Any production completion date, dispatch date or transit estimate is not a guaranteed US customs release or delivery date. Customs checks, broker review, missing importer information, inspections, regulatory holds and unpaid charges can delay delivery. The customer agrees to respond promptly to requests from DHL, the broker or CBP and to monitor communications after dispatch.
8. Storage, failed delivery and refusal
If customs clearance or delivery is delayed because the customer fails to provide required information, authorisation or payment, the customer is responsible, to the extent permitted by applicable law, for resulting reasonable and documented storage, handling, redelivery, brokerage, return or disposal costs charged by third parties. The customer must not refuse delivery without first contacting Flor da Iris Carpinteiro Lda. A refusal does not automatically cancel a custom-made order or create a right to a refund.
9. Return to Portugal
If an order is refused or returned from the United States, return freight, handling, customs clearance, storage and any other unavoidable third-party charges may arise. Where legally available, Flor da Iris Carpinteiro Lda may apply for EU Returned Goods Relief for qualifying goods re-imported in the same state, but relief is not guaranteed and may require evidence and customs approval. Any applicable customer liability for return costs is subject to mandatory consumer law and the circumstances of the return, including whether the goods were defective or misdescribed.
10. Accuracy and cooperation
The customer agrees to provide complete and accurate importer details, including legal name, delivery address, contact information and requested identification, and to notify Flor da Iris Carpinteiro Lda of changes before dispatch. Flor da Iris Carpinteiro Lda will not intentionally undervalue goods or misdescribe their origin, materials or purpose to reduce customs charges.
11. Damage, defects and statutory rights
These customs provisions do not exclude liability for faulty or incorrectly supplied goods, nor restrict rights that cannot legally be waived under applicable consumer law. Shipping damage should be reported promptly with photographs of the packaging and product so that carrier claims can be investigated. Responsibility for loss or damage in transit follows the delivery terms expressly agreed in the quotation and applicable law.
12. Agreement and precedence
By approving a quotation incorporating these terms, the customer acknowledges the potential US import requirements and agrees to cooperate with the customs process. If these terms conflict with mandatory law or an expressly agreed written delivery term, the mandatory law or specific written agreement prevails.
Customer acknowledgement (optional)
I understand that US import clearance may require my identification, customs forms, broker authorisation, a bond and payment of duties or fees not included in the product price.
Customer name: __________________________ Date: __________________
26 October 2026