T&Cs

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Flor da Iris Terms and Conditions

Terms and Conditions

Effective Date: 1/1/2025

Welcome to Flor da Iris at RoundWindow.org. These Terms and Conditions govern the process of purchasing, shipping, and handling returns for our handcrafted round wooden windows. By using our website and purchasing products, you agree to comply with these terms.

1. General Information

  • Roundwindow.org is operated from Portugal and specializes in custom, handcrafted round wooden windows, mirrors, and picture frames.
  • Roundwindow.org is our website. “Flor da Iris” is the brand name, and the legal business entity is “Flor da Iris Carpinteiro Unipessoal Lda”.
  • Our products are made from high-quality timbers such as pine, chestnut, oak, and sapele.
  • Customization options, such as finishes and double glazing are available.

2. Orders

2.1 Order Placement

  • Orders can be placed directly through this website or via Etsy.
  • All orders are subject to acceptance and availability.
  • Once an order is confirmed, you will receive a confirmation email with the details of your purchase.

2.2 Customization

  • Custom options must be clearly specified at the time of purchase.
  • Requests for changes after the order is confirmed may result in additional charges or delays. If you have any doubts please get in touch before making an order

3. Pricing and Payment

  • Prices are generally displayed in EUR and include VAT at 23%.
  • Payment methods accepted include credit/debit cards, Google pay, Apple pay, bank transfer, or other payment gateways offered on the website.
  • Full payment must be received before production begins.

4. Shipping and Delivery

4.1 Shipping Locations

  • We offer secure international shipping, including to the USA, UK and Europe.
  • Shipping fees are calculated during checkout and vary based on location and size of the order.

4.2 Delivery Timeframes

  • Production times for customized windows range between 3-4 weeks.
  • We have a range of ready to ship windows available on the site if you need something quickly. Please ask if none are currently listed on the site.
  • Delivery times vary based on the shipping destination but typically range between 5-8 business days after dispatch.

4.3 Shipping Risks

  • We take great care in packaging your windows to ensure safe transit. However, shipping risks transfer to the buyer upon dispatch.
  • If an item arrives damaged, you must notify us within 48 hours of delivery with photographic evidence.
  • On receipt of you window it is not quick to open the crate while the delivery driver is present. So it is good practice to give the box a shake back and forward to see if the glass has broken. This way you can notify the shipper immediately of any damage.

5. Returns and Refunds

5.1 Custom Products

  • Due to the bespoke nature of our products, custom orders are non-refundable unless they arrive defective or damaged.

5.2 Defects or Damage

  • If your product is defective or damaged, please contact us within 7 days of receipt with photos and a description of the issue.
  • We will evaluate the claim and, if approved, offer a replacement, repair, or refund.

5.3 Return Shipping

  • The cost of return shipping is the buyer’s responsibility unless the return is due to our error. Please note that damage during transit is not our error.

5.4 Buyer not present at delivery

If a package is returned to us as the customer was not present for delivery, the customer can apply for a refund. The refund will be less all commercial fees and shipping costs. This will be calculated as follows: Refund amount = window purchase price minus websites fees (3%) minus shipping fees paid by Flor da Iris (between 150 to 500€) minus packaging materials (25€). If the customer wants us to resend the package, the customer will need to pay for shipping again at the current rate. Please note the flat shipping fee on the website is not indicative of actual shipping cost, which is usually between 150€ and 500€. Flor da Iris will provide proof of shipping cost by sharing the receipt from the first shipment.

5.5 Courier looses package

In the event that the courier looses the package the following protocol must be followed.

Package lost by UPS, DHL or other courier company

If the package was sent with UPS or DHL then an investigation must be opened once the package has had no updates for one week. The investigation should take 2-10 business days (but can take longer). After which time the courier will either refund or redeliver the package depending on whether it was lost or found. If the package is found and delivered the case is closed. If the package was lost then we will send a replacement window. Please see detailed flow chart for your options in this case

Package lost by CTT (portugal national post) or the receivers national courier.

If the package is lost by CTT or your countries national postage system then there usually isnt an investigation or insurance process. In this case Flor da Iris will cover the cost of replacing the lost package. We usually try to make duplicates of every window we make (for these occasions) however if your window was very unique or we did not manage to make a replica then you will need to wait a minimum of 2 weeks before the new round window is sent to you. Or alternatively if you want a full refund instead of a replacement window then please let us know.

6. Intellectual Property

All content on roundwindow.org, including designs, images, and text, is the property of Flor da Iris Carpinteiro Unipessoal Lda and may not be used without permission.

7. Limitation of Liability

We are not liable for:

  • Delays caused by circumstances beyond our control, such as customs or carrier delays.
  • Carrier loosing package and subsequent delays
  • Variations in wood grain or finish due to the natural materials used.

8. Governing Law

These Terms and Conditions are governed by the laws of Portugal. Any disputes will be subject to the exclusive jurisdiction of the Portuguese courts.

9. Contact Us

For any questions or concerns, please contact us at:

  • Email: tmkeeling@gmail.com
  • Phone: +351 936 987 160
  • Address: Flor da Iris, Rua da Fonte Guino, Castelo Branco.

Thank you for choosing Flor da Iris!